Service & Compliance

"Trust, it takes a long time to build up. It takes a moment to lose."

Fix it, before it fails

Our ethos at Space Engineering is Planned Preventative Maintenance (PPM). We understand the importance of early detection and repair of assets before they become a problem for our customers.

We appreciate the increasingly pressurised and demanding environments our customers face. Our proactive approach to maintenance means we can reduce the number of breakdowns, keeping cost and disruption to your business at a minimum.

An improved level of planned maintenance and fulfilment of all statutory service obligations, ensures all legal requirements are met and your estate is kept up and running as efficiently as possible.

How our PPM works

Using extremely efficient scheduling software we forward plan maintenance visits for our dedicated, highly skilled Compliance team and supply a PPM programme to customers giving due notice of forthcoming visits.

All PPM tasks are clearly defined for our engineers, making sure they are completed in one visit using our standard operating procedures. This process means we consistently deliver excellent standards of maintenance service.

Our clients also have access to real time KPI’s and information about their assets with our dashboard reporting such as task status, live ETA and asset reports. Business critical maintenance identified by stores, assets with a high trading value or a historical likelihood of failure are given maintenance priority to maintain cabinet up time.

The benefits of PPM are significant:

• Remaining legal and compliant
• Reduced breakdowns / disruption to your business
• Increased availability of assets
• Reduced stock losses
• Reduced service costs for reactive call outs
• Improved asset life cycle management
• Reduced energy consumption
• Reduced environmental impact
• Reduced customer complaints
• Reduced contract administration costs
• Improved “fixed first visit” performance.

Rest assured, should a problem develop and a reactive service is required, our Service and Compliance team will be on hand to help. With highly skilled engineers nationwide, supported by a national technical support team, we can respond quickly to any call, anytime. Using the latest technology we monitor and profile plant performance, ensuring our teams have the information needed to diagnose and repair faults as they occur.

How we deliver for you:

• 24/7 dedicated call centre for speedy response 365 days a year
• Highly skilled Service and Compliance teams nationwide
• National technical support team
• Estimated Time of Arrival (ETA) for service calls and status of any return visits required
• Accurate equipment surveys and equipment condition reports
• Ensure all requests for "Extra to Contract" work are justified and valid
• Produce accurate and timely invoices and invoice reconciliations
• Provide accurate Management Information Systems (M.I.S.) reports
• Close management of sub-contractors.

Should you require further information please contact us on: service@space-engineering.co.uk