Privacy Policy and Cookies

1. Introduction

At Space Engineering Services, we base our business on the relationships we create and actively develop these so that our customers receive the very best service and products from us. We provide information to customers and prospective customers through our website, among other methods.  

We collect personal information and/or data about people who visit our website. This document sets out when and why we collect personal information including via our website, how we use it, and how we keep it secure.

By using our website, you agree to this policy.

2. Use of Cookies and Tracking

Our website uses cookies. A cookie is a file that is sent by a web server to a web browser and is stored by the browser. Cookies help to make the interaction between users and websites faster and easier. They collect statistical data about your browsing actions and patterns but they do not store any confidential data about you. 

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie will be deleted from your computer when you close your browser.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit http://www.aboutcookies.org.uk/managing-cookies. Turning cookies off may result in a loss of functionality when using our website.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept cookies, or switch off cookies in your browser - see the link cited above on how to do this. When you begin browsing the website, you will be given the option to accept cookies. If you don't accept them, by continuing to browse the site you are consenting to our use of them.

3. Types of Data we Collect

You may choose to provide us with personal information via our website, including your name, email address, telephone number, job title, organisation, mailing address, and areas or products or interest. This information is collected via forms located in various parts of the website. 

You may also provide us with additional personal information by way of uploading your CV to our website in order to apply for job vacancies.  

We may also collect, via your use of this website, your IP address, information regarding what pages are accessed and when, and on what type of browser and device. This is statistical data to help inform us on how to improve our website to enhance your experience. 

4. How we Collect Data

We gather information via (although not limited to):

  • Enquiries via the Space Engineering Services website or directly to Space Engineering Services staff members
  • Job applications made via the Space Engineering Services website
  • Connections with Space Engineering Services staff members via LinkedIn
  • Enquiries made via Space Engineering Services’ social media accounts
  • Formal and informal networking events

 5. How we Use this Information

We may use your information to:

  • Establish or continue business relationships in relation to our products or services
  • Improve our products, services, website and communications
  • Send communications you have requested and that may be of interest to you
  • Assess your suitability for a job vacancy

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Where an individual has an existing relationship with us we will use the data held in order to carry out the services we provide. Where the client is a prospective customer, or a past customer not currently contractually engaged with our services, we will only use the data to send marketing messages where we have received their express permission to do so.

We will clearly offer an opportunity within all our marketing communications to opt out of receiving marketing related information from us, which, if enacted, will lead to the client being removed from our records.

6. Sharing your Personal Data

We do not share lists of clients with any other company for any commercial purpose. We use a third-party provider, MailChimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice

7. Security

We have procedures and security features in place to keep your data secure once we receive it.

The Space Engineering Services website is secured with SSL encryption which can be seen through the ‘lock’ icon on your browser. Non-sensitive details (such as email address) are transmitted over the Internet, and this can never be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. We use a client database to hold personal information about customers and prospective customers. This can only be accessed by a limited number of Space Engineering Services employees. At Space Engineering Services, we are committed to the highest standards of data protection and confidentiality.

We use secured electronic folders to store job applicants’ CVs, and will only use the data contained within them for the purpose of assessing them for their suitability for a role, and/or to contact them to advise them they have or have not been successful in the job application process.

8. Your Rights

Anyone who has provided their data to Space Engineering Services has the right to access and view the data that we hold that relates to them, as well as the aforementioned right to opt-out of our communications and to be removed from (forgotten by) our system. Such requests should be made in writing using the details in section 10. Initial requests of information will not incur a charge, however subsequent requests may incur an administrative fee.

9. Links to other Websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, not the content of these websites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

10.   Contact

If you have any questions about this Privacy & Cookies Policy, please contact enquiries@space-engineeirng.co.uk or write to us at:

Space Engineering Services
Causeway Central
Pioneer Park
Bristol
BS4 3QB

If you would like us to amend, correct or delete the information we hold on you, then contact us at marketing@space-engineering.co.uk.

11. Monitoring and Review

This policy will be reviewed on an annual basis.

Last updated: 24th May 2018