02 Sep 2020
In the next in our series, aimed at introducing you to some of our key colleagues at Space Engineering Services, we would like to introduce you to Ann Baker, Operations Manager at our National Operations Centre.
What led you to your career?
I started my working life as a trainee bank clerk with Lloyds Bank. With the world of IT beginning to gather pace in the ’80s, I changed my focus to managing and rolling-out new developments. I relocated to Bristol in 1995 to join the Bank’s IT service desk, where I progressed to Operations Manager. I developed a strong interest in operations and providing great customer service and people management.
Why did you join Space Engineering Services?
In 2010, following 25 years with Lloyds Bank and then Fujitsu Services, I was made redundant. I wanted to bounce-back quickly and to continue to use the skills I had learnt as an operations manager, but in a different industry, in order to stretch myself and make a difference.
How would your friends describe you?
Ha!, a bit accident-prone, but hopefully also loyal, organised, dependable and fun.
What would you do differently if you had the chance?
Not much to be honest, but having a bit more self-belief would have been of benefit. The environment and the amount of change we have gone through can be very fast-paced and whilst all checks and measures are reviewed, there’s always that hesitation as to whether its the right thing to do.
What’s the biggest challenge facing you personally?
Ensuring that we do not forget the importance of process and documentation. They are both vital to our roles, individually and as a team.
What do you see as the biggest challenge facing the industry?
Our Customers have had to evolve as their customers have changed their shopping habits. Diversification of the service we offer, including smart use of systems and usage of the remote telemetry and data available
What does a typical day look like?
No two days are the same. Leading the team in meeting our clients’ and our business’s expectations, and developing strategies. It is challenging and I love that, as it provides variety.
What are you most proud of accomplishing?
The last 10 years in the NOC. We never stand still and are constantly improving, growing, adapting and delivering, regardless of what’s thrown at me and the team
Outside of work, what do you enjoy?
I enjoy going to gigs, concerts, festivals and I’ve lost count of how many that I have been to. I don’t enjoy running, but I do like to keep fit, so its got to be done! I recently started cycling again, but being somewhat accident-prone, I have already fallen off.